Menu
The New Normal
Although the government has delayed the re-opening of close contact facial treatments, much of the hair and beauty industry has been back at work for over a month now. It has been different, to say the least.
At Capital we consider ourselves a partner in helping your business thrive, so we thought we would speak to some of you to find out the biggest changes, challenges and best advice you had for making the most of the new normal.
Becca Mitchell, a freelance hair stylist in North Yorkshire, told us about her biggest challenges and the changes she has implemented to overcome them:
“The hardest thing initially was the time pressure. In order to properly sterilise my equipment, I was having to return home after each appointment, and this was reducing the amount of time I had to see clients. At first, I thought this meant either working longer hours or accepting a reduced income, but then I experimented with pricing changes and introducing a levy for PPE and the extra time required. To my surprise, all of my clients thought this was fair and were happy to pay it.”
We also spoke to Natalie Paleschi, celebrity beauty speciality and owner of Paleschi salons, about her advice for keeping up morale:
“Positive, open and honest communication is what it’s all about. It doesn’t matter how I’m feeling behind my visor and mask, I keep my positivity levels turned all the way up as it rubs off on staff and clients. I want all of my clients to leave on a high, like they did before. With all the doom and gloom in 2020, the new normal means working that little bit harder to make sure they still leave feeling positive and wanting to tell their friends how enjoyable the experience was.”
Next up was Christy Tilley, a hair stylist in the North-East who rents a salon chair as well as offering mobile appointments. We spoke to her about her experience working in both settings:
“I think it’s important to be open-minded in the current climate. Things have changed and will keep changing and so to just expect it to go back to the way it was is silly. I’ve started offering mobile treatments on top of my salon days to help boost my income, because we are seeing less people per day in the salon due to the covid-19 safeguarding measures and because a lot of clients just feel more comfortable having their cut or colour in their own home instead. Just before lockdown I was exploring the idea of opening my own salon, but since then I’ve dropped that idea and focussed on building my freelance business.”
Nail salons and freelancers have also been permitted to reopen for business so we spoke to Lucy Ellis, who owns and operates Polished and Bronzed mobile nails and tanning in London, to get her thoughts:
“I think of all the entrepreneurs in this industry, nail techs like me are probably in one of the better positions. I mean, let’s not kid ourselves, the visors are awful – but a small price to pay to keep everyone safe. Other than that, I’ve not had a lot of disruption since going back to work to be honest. If there are people struggling to operate either because their treatments still aren’t allowed or because they’re having to reduce the number of clients they can see for safeguarding reasons, you should explore nails as a new string to your bow.”
Through all of the people we interviewed, included in this article or not, there were some really clear trends in what people had to say. So, we thought it would be handy to pull together a list of the best advice we came across:
1. Diversify. As Ross Gellar would say: PIVOT. The new normal is exactly that, it’s new. So, don’t sit on your hands waiting for things to go back to exactly how they were before. Think of new ways to bring in clients or new services you could add to your skillset to help diversify your income. A couple months back we gave you our 8 low cost ways to attract new clients, that might be a good starting point.
2. Be Positive. Clients come to you to leave looking and feeling amazing. That won’t happen if you’re all doom and gloom about your visor. So, slap on a smile (even if it is behind a mask) and give them the friendly, mood-boosting experience they’ve always been accustomed to. We recently explored this in our article revealing the Keys to Communicating Positively with Clients and Staff.
3. Review Your Pricing & Timings. The world is a new place for all of us, not just you but clients too. They will understand if you need to increase your prices slightly or introduce a levy for the additional time spend on mobile bookings. Just be open and honest about the reasons for the change. You’ll find more advice on getting your business finances in shape in our article over here.
Are you having a difference experience? Have some more advice for a fellow stylist? Tag us on social @capitalhair. For more insight and hair and beauty business advice, visit our inspiration section - https://www.capitalhairandbeauty.co.uk/inspiration.
New & Trending
Delivery
Collection
Please login to your account to check stock in your local store.
Delivery
Collection
Please login to your account to check stock in your local store.
NEW
Delivery
Collection
Please login to your account to check stock in your local store.
NEW
NEW
NEW
Freelance Focus
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.
Back to Posts
Tags
- 2024
- acne
- allergies
- apps
- autumn
- awards
- balayage
- blonde
- braids
- bridal
- brows
- business
- capital & me
- care
- career
- celebrities
- christmas
- chrome
- clean
- collection
- color wow
- colour
- colours
- conditioner
- covid-19
- crazy color
- curls
- facial
- fanola
- fashion
- festival
- finance
- floral
- freelance
- gel
- gellux
- get the look
- goldwell
- halloween
- indola
- interview
- k18
- lashbase
- lashes
- lob
- loreal
- loyalty
- make up
- manicure
- marketing
- men
- mens
- mental health
- microblading
- milk_shake
- nail art
- nailart
- nails
- new years
- nioxin
- nxt
- olaplex
- opi
- party
- pedicure
- ponytail
- pulp riot
- redken
- retail
- revlon
- salon revamp
- salon system
- schwarzkopf
- self-employed
- shampoo
- skincare
- smoothing
- social media
- split-ends
- spring
- step by step
- summer
- sustainability
- tanning
- the manicure company
- the met gala
- tigi
- tiktok
- toner
- toning
- top knot
- trends
- tutorial
- updo
- valentines
- veganuary
- wahl
- waxing
- wella
- wellbeing
- winter
Latest Posts
- How To Winterise your Client’s Hair Routine
- Keeping It Clean: Essential Barber Shop Sanitisation Tips
- Now Live: LashBase
- Trend Alert: Muted Shades With Goldwell
- The Best Christmas Gifting Products For Your Salon
- Jenna Ortega: Get The Look
- Spook-tacular Nail Designs for Halloween: Get Ready to Enchant Your Clients!
- Why We’re Falling for Pumpkin Spice Hair Colour
- London Fashion Week SS25 Show Report
- Nail the Magic: OPI X Wicked
Related Posts
The true cost of beauty - 80% of Brits admit to spending £1200 on beauty treatments per year
We did some digging to reveal the true cost of beauty, and what we found may shock you! A whopping 80% of Brits admit to spending £1200 a year.
The UK cities with the most top - rated hair & beauty professionals
We explore what drives consumers to leave positive reviews online for their hair and beauty professionals, and reveal the UK cities where salons and freelancers have received the most favourable reviews.
Staying Organised with Apps and Online Services in 2023
While starting your own business can feel like an endless list of tasks there is so much you can do via your phone and a variety of apps.
Harnessing the Power of Social Media in 2023
When it comes to being a hair or beauty pro – freelance or salon-based – social media offers your clients a window into your creations, how you work and how popular you are.
How to set up your at-home salon
There are various ways you can go freelance; while some hair and beauty pros prefer to rent a chair or space in an existing salon, others love the freedom and flexibility of creating their own at-home workspace.
Getting and Retaining Clients as a Freelancer in 2023
Starting your own business can definitely be daunting, but once you’ve got your clientele sorted, you’re halfway there! Here we break down some useful tips to getting and retaining your clients.
Pricing Your Services as a Freelancer in 2023
Deciding on your costs can be one of those super difficult decisions that you’d rather not deal with. However, it is an important step, so make sure you do your research. Here are some tips to help make the process that little bit less painful.
Managing Your Finances as a Freelancer in 2023
More and more people in the hair and beauty industry are going freelance and one of the keys to sustainable success is knowing what’s happening with and how to manage your finances. Here we break down our top tips to get your started.