We’ve had to temporarily introduce a minimum spend as we’re unable to cope with the amount of orders currently being received. We apologise for any inconvenience caused and will continue to review the situation. The minimum spend excludes VAT and the delivery charge.
In line with government guidelines, we have put strict measures in place as the safety of our employees and customers is very important to us. We are also working hard to ensure the best service possible to you, whilst these measures are in please.
Social Distancing
Social distancing measures have been adopted so employees can stay at least 2 metres away from each other, as well as having aisles configured to ensure they can also observe these social distancing rules.
Hygiene
We regularly sanitise the warehouse and all areas which our staff and packaging come into contact with, as well as ensure there is minimal contact to packaging by employees.
Schedules
We have introduced split shifts, meaning that we can service the same amount of work but with far less people in our warehouse at any one time.
Travel
We do not have any employees who use public transport to travel to work.
Delivery Network
Our network of delivery services (DPD & Parcel force) have implemented their own measures to adhere to social distancing, as well as introducing contact free delivery processes as well as a new Swap It process which eliminates contact and ensures social distancing. More details can be found on their websites.
Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.
Applies to UK Mainland orders placed before 4pm (GMT/BST) Monday to Thursday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.
Orders placed between 4pm Thursday and 4pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during a VAT free sale.
UK Mainland (excluding Rural Scotland) - £4.95 ex VAT
Isle of Wight - £13.95 ex VAT
Rural Scotland - £14.95 ex VAT (Free Delivery to Rural Scotland on orders over £200 (+VAT), terms apply)
Channel Islands & Isle of Man - £14.95 ex VAT
Northern Ireland & Scottish Islands - £17.95 ex VAT (Visit our Irish website for Free Delivery to Northern Ireland on orders over €65 (+VAT), terms apply)
Scilly Isles - £19.95 ex VAT
Europe Zone 1 (Belgium, Denmark, France, Germany & Republic of Ireland) - £9.95 ex VAT
Europe Zone 2 (Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden) - £14.95 ex VAT
Europe Zone 3 (Austria & Greece) - £19.95 ex VAT
Europe Zone 4 (Bulgaria, Czech Republic, Lithuania, Slovakia & Romania) - £24.95 ex VAT
Europe Zone 5 (Estonia, Finland, Hungary, Poland & Portugal) - £29.95 ex VAT
Europe Zone 6 (Norway & Switzerland) - £44.95 ex VAT
Salon Ambience - £5.00 ex VAT(per item)
REM - £6.00 to £20.00 ex VAT(per order)
Please note: Extra surcharges apply to the below areas
UK Postcodes: HS, KW, IV, ZE, GY, JE, PA, KA, IM, LL, SY, LD, SA, TR, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44
(Ireland counties: Mayo, Clare, Kerry)
Insignia Plus / Takara Belmont - £15.00 ex VAT(per order)
Capital - £15.00 to £40.00 ex VAT(per order)
Beauty Star - £40.00 ex VAT(per order)
Other brands - from £5.00 ex VAT(per item)
Maletti- £20.00 ex VAT(per item)
Please note: in some circumstances the surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched. Any Takara Belmont order value under £2000 ex VAT will incur a 1.5% carriage charge. All large furniture items are kerbside delivery only.
We aim to dispatch orders within 1 - 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame). Furniture and equipment orders are normally delivered within 2 - 4 weeks however some items may take 6 weeks or longer. You’ll be advised of the estimated delivery date shortly after your order is placed.
Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.
UK Mainland (excluding Rural Scotland) - 1 day
Isle of Wight - 2 days
Rural Scotland - 2 days
Channel Islands & Isle of Man - 2 days
Northern Ireland & Scottish Islands - 2 days
Scilly Isles - 2 days
Europe Zone 1 (Belgium, Denmark, France, Germany & Republic of Ireland) - 2-3 days
Europe Zone 2 (Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden) - 2-6 days
Europe Zone 3 (Austria & Greece) - 3-9 days
Europe Zone 4 (Bulgaria, Czech Republic, Lithuania, Slovakia & Romania) - 3-7 days
Europe Zone 5 (Estonia, Finland, Hungary, Poland & Portugal) - 4-5 days
Europe Zone 6 (Norway & Switzerland) - 3-6 days
Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below). We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Most parcels we send are delivered by Interlink Express or their sister company DPD. Due to their Total Zero commitment, parcels we dispatch with them are carbon neutral. They reduce their carbon footprint by becoming more efficient and offsetting the CO2 that cannot be avoided through their parent company, La Poste. La Poste is working with CDC Climat to support a range of carbon offsetting projects around the world. What's more, there is no extra charge passed on to us or to you, the customer.
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.
To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (DPD) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.
Online orders are delivered by courier companies on our behalf. For further information regarding potential service disruptions in your area (UK only), please visit DPD or UKMail for details. Updates are subject to change.
Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.
DPD (Dynamic Parcel Distribution) - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to you by text message (if phone number provided) or email.
Please note we're unable to deliver to BFPO addresses.
Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.
A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
