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Delivery Information

Free delivery

Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more (excluding VAT, £60 including VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.

Next day delivery

Applies to UK Mainland orders placed before 12pm (GMT/BST) Tuesday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

Orders placed between 2pm Thursday and 2pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.

Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during a VAT free sale.

Standard delivery charges

  ex VAT inc VAT
UK Mainland (excluding Rural Scotland) £4.95 £5.94
Isle of Wight   £13.95 £16.74
Rural Scotland  (Free Delivery to Rural Scotland on orders over £200 (+VAT), terms apply) £14.95 £17.94
Channel Islands & Isle of Man    £14.95 £17.94
Northern Ireland & Scottish Islands  (Visit our Irish website for Free Delivery to Northern Ireland on orders over €65 (+VAT), terms apply) £17.95 £21.54
Scilly Isles    £19.95 £23.94
Belgium, Denmark, France, Germany & Republic of Ireland Europe Zone 1 £9.95 £11.94
Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden Europe Zone 2 £14.95 £17.94
Austria & Greece Europe Zone 3 £19.95 £23.94
Bulgaria, Czech Republic, Lithuania, Slovakia & Romania Europe Zone 4 £24.95 £29.94
Estonia, Finland, Hungary, Poland & Portugal Europe Zone 5 £29.95 £35.94
Norway & Switzerland Europe Zone 6 £44.95 £53.94

Furniture & equipment delivery surcharges

ex VAT inc VAT  
Salon Ambience £5.00 £6.00 (per item)
REM* £6.00 to £20.00 £7.20 to £24.00 (per order)*
Insignia Plus £15.00 £18.00 (per order)
Takara Belmont £15.00 £18.00 (per order)
Capital £15.00 to £40.00 £18.00 to £48.00 (per order)
Beauty Star £40.00 £48.00 (per order)
Other brands £5.00 £5.00 (per item)
Maletti £20.00 £24.00 (per item)

 

*REM: Extra surcharges apply to the below areas

UK Postcodes: HS, KW, IV, ZE, GY, JE, PA, KA, IM, LL, SY, LD, SA, TR, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44

(Ireland counties: Mayo, Clare, Kerry)

Please note: in some circumstances the surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched. Any Takara Belmont order value under £2000 ex VAT will incur a 1.5% carriage charge. All large furniture items are kerbside delivery only.

Delivery times

We aim to dispatch orders within 1 - 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame). Furniture and equipment orders are normally delivered within 2 - 4 weeks however some items may take 6 weeks or longer. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

  Delivery Time
UK Mainland (excluding Rural Scotland) 1 day
Isle of Wight   2 days
Rural Scotland  (Free Delivery to Rural Scotland on orders over £200 (+VAT), terms apply) 2 days
Channel Islands & Isle of Man    2 days
Northern Ireland & Scottish Islands  (Visit our Irish website for Free Delivery to Northern Ireland on orders over €65 (+VAT), terms apply) 2 days
Scilly Isles    2 days
Belgium, Denmark, France, Germany & Republic of Ireland Europe Zone 1 2 - 3 days
Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden Europe Zone 2 2 - 6 days
Austria & Greece Europe Zone 3 3 - 9 days
Bulgaria, Czech Republic, Lithuania, Slovakia & Romania Europe Zone 4 3 - 7 days
Estonia, Finland, Hungary, Poland & Portugal Europe Zone 5 4 - 5 days
Norway & Switzerland Europe Zone 6 3 - 6 days

 

Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Delivery window

Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you.

Damaged, incorrectly delivered or missing items

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below). We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.

We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.

Goods left with a neighbour

It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.

Carbon neutral deliveries

Most parcels we send are delivered by Interlink Express or their sister company DPD. Due to their Total Zero commitment, parcels we dispatch with them are carbon neutral. They reduce their carbon footprint by becoming more efficient and offsetting the CO2 that cannot be avoided through their parent company, La Poste. La Poste is working with CDC Climat to support a range of carbon offsetting projects around the world. What's more, there is no extra charge passed on to us or to you, the customer.

Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.

Delivery notification service

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (DPD) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.

Delivery service updates

Online orders are delivered by courier companies on our behalf. For further information regarding potential service disruptions in your area (UK only), please visit DPD or UKMail for details. Updates are subject to change.

European delivery

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.

DPD (Dynamic Parcel Distribution) - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to you by text message (if phone number provided) or email.

Please note we're unable to deliver to BFPO addresses.

Out of stock

Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

Special order

A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.

Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.

Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

Distribution Centre

In line with government guidelines, we have put strict measures in place as the safety of our employees and customers is very important to us. We are also working hard to ensure the best service possible to you, whilst these measures are in please.

 

COVID-19 Measures
Social Distancing Social distancing measures have been adopted so employees can stay at least 2 metres away from each other, as well as having aisles configured to ensure they can also observe these social distancing rules.
Hygiene We regularly sanitise the warehouse and all areas which our staff and packaging come into contact with, as well as ensure there is minimal contact to packaging by employees.
Schedules We have introduced split shifts, meaning that we can service the same amount of work but with far less people in our warehouse at any one time.
Travel We do not have any employees who use public transport to travel to work.
Delivery Network Our network of delivery services (DPD & Parcel force) have implemented their own measures to adhere to social distancing, as well as introducing contact free delivery processes as well as a new Swap It process which eliminates contact and ensures social distancing. More details can be found on their websites.