Applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 or more (excluding VAT, £60 including VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.
Applies to UK Mainland (excluding Rural Scotland) orders placed before 5pm (GMT/BST) Monday to Thursday, subject to stock availability and any security checks. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.
Orders placed between 5pm Thursday and 5pm Friday should be out for delivery on Monday. If Monday is a bank holiday then the order should be out for delivery on Tuesday.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during and following a VAT free sale.
Whilst orders are dispatched on a next working day service, ultimately the delivery of your order is outside of our direct control and therefore we're unable to guarantee next working day delivery in any circumstances.
We accept no responsibility for late, missed or non-delivered orders as these are carried out by courier companies on our behalf. Orders requiring more than 1 parcel may be split by the courier resulting in multiple deliveries. Parcels may also be left with a neighbour, at a post office or parcel shop if you are not in, for you to collect at a more suitable time (opening times apply).
| ex VAT | (inc VAT) | Delivery time | ||
|---|---|---|---|---|
| UK Mainland (excluding Rural Scotland) | Order before 5pm for next day delivery (Mon-Thurs). Free delivery on orders £50 excluding VAT, terms apply | £4.95 | (£5.94) | 1 day |
| Isle of Wight | £13.95 | (£16.74) | 2 days | |
| Rural Scotland | (Free Delivery to Rural Scotland on orders over £200 (+VAT), terms apply) | £14.95 | (£17.94) | 2 days |
| Channel Islands & Isle of Man | £14.95 | (£17.94) | 2 days | |
| Scottish Islands | £17.95 | (£21.54) | 2 days | |
| Northern Ireland (Dispatched from our Belfast store) | Order before 1pm for next day delivery (Mon-Thurs). Free delivery on orders £50 excluding VAT, terms apply (only available when all of your items are in stock at our Belfast store) | £4.95 | (£5.94) | 1 day |
| Northern Ireland (Dispatched from our UK mainland warehouse) | (Spend over £200 ex VAT for Free Delivery to Northern Ireland. Visit our Irish website for Free Delivery to Northern Ireland on orders over €65 (+VAT), terms apply) | £17.95 | (£21.54) | 2 days |
| Scilly Isles | £19.95 | (£23.94) | 2 days |
Delivery times shown are from date of dispatch (transit time only).
All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Please note that in some circumstances the delivery charge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom. You will be informed of this before your order is dispatched.
If additional surcharges apply to an order you've placed, we'll inform you of this prior to dispatch.
All large furniture items are delivered on a pallet service to the 'kerbside' only, these deliveries are not timed and you may not receive notification of a delivery arriving. All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
You may be charged another delivery fee if you are unable to accept a delivery, and the goods are consequently returned to the depot. To avoid this please ensure you are available to accept a delivery on the day(s) quoted and arrange for any additional help you may require to take the furniture into your premises.
Locations outside of UK mainland - for all brands please contact us for a quote prior to placing your order.
Upon completion of your order, a representative from our customer service team will reach out to you via telephone, within 1-2 working days to discuss and coordinate your pallet delivery. The furniture is delivered on a pallet and takes between 3 - 5 working days. 1 pallet can fit up to 2 x Wash Units or 2 x Barber Units or 4 x Chairs.
Surcharge per pallet is £45 ex VAT (£54 inc VAT)
Surcharge per pallet is £75 ex VAT (£90 inc VAT)
Surcharge per pallet is £85 ex VAT (£102 inc VAT)
Crewe Orlando furniture delivery takes 1-2 weeks. The delivery surcharge is £6 - £50 ex VAT (£7.20 - £60 inc VAT) per item
REM furniture is normally delivered within 2-6 weeks. The delivery surcharge £10 - £80 ex VAT (12.30 - £98.40 inc VAT) per item.
Salon Ambience furniture is normally delivered within 2-6 weeks. The delivery surcharge £120 ex VAT (£147.60 inc VAT) per item.
Small Takara Belmont items are normally delivered within 3-5 days, whereas large furniture and equipment will be delivered within 2 - 6 weeks.
Stools & Trolleys £23 ex VAT (£28.29 inc VAT) per order
Stylings Chairs/Wash Units/Barber Units £85 ex VAT (£104.55 inc VAT) per order
Stools & Trolleys £30 ex VAT (£36.90 inc VAT) per order
Stylings Chairs/Wash Units/Barber Units £150 ex VAT (£184.50 inc VAT) per order
*Please note not all delivery surcharges are refundable after delivery.
We aim to dispatch orders within 1 - 2 working days where all items ordered are in stock (well over 95% of orders are dispatched within this time frame). Furniture and equipment orders are normally delivered within 2 - 6 weeks however some items may take longer. You’ll be advised of the estimated delivery date shortly after your order is placed.
Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.
Delivery times may vary from standard business hours. Our couriers deliver up until 6pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated 2 hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery to a time more convenient to you. Excludes pallet deliveries.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged or incorrect items.
It is our couriers policy to leave goods with a neighbour if you're not in.
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 8:00am and 6:00pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.
To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include a 2 hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery to a more convenient time for you. Please note that this service is only available for goods dispatched by us through our courier to UK addresses. A similar service is available to selected European countries through our courier, please see details below.
Online orders are delivered by our courier companies on our behalf. For further information regarding potential service disruptions in your area, please visit DPD or Royal Mail for details. Updates are subject to change.
A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order, if you wish to avoid this please place orders for 'special order' items separately to stock orders. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Please note we're unable to deliver to BFPO addresses.
Monday to Friday 9am – 5pm
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
