Delivery Information

Free delivery

Applies to UK Mainland (excluding Rural Scotland) orders placed online totaling £50 or more (excluding VAT, £60 including VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.

UK Next Day delivery

Applies to UK Mainland orders placed before 4pm (GMT/BST) Monday to Thursday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

Orders placed between 4pm Thursday and 4pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday.

We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.

Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive. Please allow 3-5 working days for delivery during and following a VAT free sale.

Standard delivery charges

Furniture & equipment delivery surcharges

Charges below quoted for UK mainland (excluding Rural Scotland), surcharges may need to be increased for larger orders. If additional surcharges apply to an order you've placed, we'll inform you of this prior to dispatch.

Capital*

*Additional surcharges apply to Scotland (all postcodes) and Northern Ireland (all postcodes)

Crewe Orlando

REM*

*Additional surcharges apply to the following areas: UK postcodes HS, KW, IV, ZE, GY, JE, PA, KA, IM, LL, SY, LD, SA, TR, PH33-44 & Irish counties Mayo, Clare & Kerry

Salon Ambience

Takara Belmont*

*Orders under £2000 ex VAT in value will incur a 1.5% carriage charge.

Other brands

Locations outside of UK mainland - for all brands please contact us for a quote prior to placing your order.

All large furniture items are delivered on a pallet service to the 'kerbside' only, these deliveries are not timed and you may not receive notification of a delivery arriving. All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

You may be charged a redelivery fee if you are unable to accept a delivery, and the goods are consequently returned to the depot. To avoid this please ensure you are available to accept a delivery on the day(s) quoted and arrange for any additional help you may require to take the furniture into your premises.

Delivery times

We aim to dispatch orders within 1 - 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame). Furniture and equipment orders are normally delivered within 2 - 6 weeks however some items may take longer. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

Delivery times shown are from date of dispatch (transit time only).

All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Delivery window

Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you. Excludes pallet deliveries.

Damaged, incorrectly delivered or missing items

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.

We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged or incorrect items.

Goods left with a neighbour

It is our couriers policy to leave goods with a neighbour if you're not in.

Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:00am and 7:00pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.

Delivery notification service

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (DPD) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.

Delivery service updates

Online orders are delivered by courier companies on our behalf. For further information regarding potential service disruptions in your area (UK only), please visit DPD or Parcel Force for details. Updates are subject to change.

European delivery

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.

DPD (Dynamic Parcel Distribution) - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to you by text message (if phone number provided) or email.

Please note we're unable to deliver to BFPO addresses.

Special order

A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order, if you wish to avoid this please place orders for 'special order' items separately to stock orders. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.

Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.

Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

Distribution Centre

In line with government guidelines, we have put strict measures in place as the safety of our employees and customers is very important to us. We are also working hard to ensure the best service possible to you, whilst these measures are in please.