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Online Orders

Can my order be delivered tomorrow?
Can my order be delivered tomorrow?


Yes, as long as all items are in stock and tomorrow is a working day. We must also receive your order by 3pm (Monday to Thursday). Our next working day delivery service is available to all parts of mainland England, Wales and Scotland (excluding Rural Scotland). Please note that we dispatch parcels on a 'next day' service however next day delivery cannot be guaranteed as goods are delivered by a courier company on our behalf. Please note that the next day delivery service is not available during sale periods, for more information please see our delivery page.

When will my online order arrive?
When will my online order arrive?

Once your order has been processed you will receive an email with a courier tracking link. For more information on next day delivery and whether your order qualifies, please click here.

I didn’t receive a confirmation email of my order, has it still gone through?
I didn’t receive a confirmation email of my order, has it still gone through?

There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.

I didn't receive a receipt with my goods, should I have?
I didn't receive a receipt with my goods, should I have?

To save on paper, all receipts are emailed to the address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us.

How do I place a Click & Collect order?
How do I place a Click & Collect order?

Just use our stock checker to locate your nearest store with the items you need. As soon as you complete your order, your chosen store will start picking your items and notify you once it is ready to go. You can then pay and collect your order at a time that is convenient to you – Your order will be held at your selected store for 3 days. Just visit our store page to check opening times, contact details and directions. For more information, please visit our Click & Collect page.


Payment

How can I pay for my order?
How can I pay for my order?

Payment in full is required to be made by any of the following credit/debit cards: Visa (Credit/Debit), MasterCard (Credit/Debit), AMEX (UK Only) and PayPal through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.

What should I do if I'm having problems with payment?
What should I do if I'm having problems with payment?

You will need to contact your bank if you are having issues getting the payment to go through.

How do I pay for my Click & Collect order?
How do I pay for my Click & Collect order?

You will receive an email and SMS once your order is ready to pick up from your local Capital. Payment will then be taken when you collect from the store. Please note you will need to take ID with you and may also be required to prove you work and/or are qualified in the hair or beauty industry.

Why can't I pay by AMEX (American Express) online?
Why can't I pay by AMEX (American Express) online?

Unfortunately due to new EU legislation we are currently unable to take payment securely from AMEX cards, as they do not meet payment security requirements. This will hopefully be rectified soon so that we can start taking payments again.


Delivery

How do I qualify for free delivery?
How do I qualify for free delivery?

Free Delivery applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.

For more delivery information, please visit our Delivery Information page.

Will my order go out for next day delivery?
Will my order go out for next day delivery?

Next Day Delivery applies to UK Mainland orders placed before 3pm (GMT/BST) Monday to Thursday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

For more delivery information, please visit our Delivery Information page.

I've just ordered an item of furniture as well as other products, will they all arrive together?
I've just ordered an item of furniture as well as other products, will they all arrive together?

Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 6 weeks for the furniture items.

For more delivery information, please visit our Delivery Information page.

Why are delivery costs higher to offshore UK destinations?
Why are delivery costs higher to offshore UK destinations?

We use a courier service to deliver all of our parcels. Whilst this maintains a high level of service, unfortunately courier companies are not able to offer a flat rate for all UK destinations. Due to the types of products we sell we’re unable to send parcels via Royal Mail.

For more delivery information, please visit our Delivery Information page.


Returns

How do I return unwanted goods?
How do I return unwanted goods?

Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions.

For more information, please visit our Returns Information page.

What should I do if my items are damaged or faulty?
What should I do if my items are damaged or faulty?

In this instance, please send images of the damaged or faulty item to us with your order number so that we can look into the issue for you. If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.

For more information, please visit our Returns Information page.

Can I return goods ordered online to a store?
Can I return goods ordered online to a store?

Online order returns cannot be processed in-store without prior authorisation. Please contact Customer Services so that they can check with the store on your behalf.

For more information, please visit our Returns Information page.


Trade Only

Are all prices on the website trade?
Are all prices on the website trade?

Yes, all prices on this website are trade prices.

Please can you send me a catalogue of your products?
Please can you send me a catalogue of your products?

We do not produce a catalogue of our products as they are all listed on and ordered easily via our website (online catalogue). This helps us to ensure all information and products on our site are correct and up-to-date.

How do I register for a trade card to enable me to shop in-store?
How do I register for a trade card to enable me to shop in-store?

You’ll need to visit your local store with identification and proof you’re qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.

Will I get Privilege Points when I shop online?
Will I get Privilege Points when I shop online?

No, Privilege Points can only be issued and redeemed when shopping in-store.

When is your next VAT Free sale?
When is your next VAT Free sale?

We have VAT Free sales throughout the year. If you want to know when our next one is then please follow us on social media or sign up to our emails. If you already have an account with us then please check your contact preferences online to make sure you are receiving updates. For more information, please visit our VAT Free Sales Explained page.


Technical Advice

I've moved house since I last ordered, how do I change my address?
I've moved house since I last ordered, how do I change my address?

You can change your address details in the 'My Account' section, just click on 'My Address Book'.

I've added a buy 1 get 1 free product to my basket however it is only displaying one; shouldn't I be getting two for the price of one?
I've added a buy 1 get 1 free product to my basket however it is only displaying one; shouldn't I be getting two for the price of one?

Yes, please increase the quantity to 2 and 50% discount will be applied on these items.

I've forgotten my password, how can I reset it?
I've forgotten my password, how can I reset it?

Click the 'forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).

I have a new email address, how do I update my account?
I have a new email address, how do I update my account?

Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website



Training Course FAQs

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Opening Times

Monday - Friday: 9am-5pm

Saturday - Sunday: Closed




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Click the button above to chat with us, if we’re unavailable you can leave a message and we’ll get back to you when we return. Please have your order reference number to hand if you're contacting us regarding an order you've placed.