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Website Customer Services

Opening Times

Monday - Friday: 9am-5pm

Saturday - Sunday: Closed

Chat with us

Click the button above to chat with us, if we’re unavailable you can leave a message and we’ll get back to you when we return. Please have your order reference number to hand if you're contacting us regarding an order you've placed.

College Kits

Please contact CKD on 0116 284 7022 if you have any questions or issues in regards to ordering your college kit. For more information, please visit the CKD website.

Call us

You can call us regarding shopping online on 0330 094 0450 (opening hours only – no message service available), please have your order number to hand if calling regarding an order you've placed. Unfortunately we are unable to take orders over the phone. Please contact your local store regarding all in-store purchases.

Training course enquiries

Please visit our Training Course FAQs Page for answers to our most common queries. If your enquiry is regarding a course you’ve booked with us, please contact the store you booked the course with. Contact details for your store can be found on our store list.

Furniture enquiries

Query regarding salon furniture? Please click here to contact our furniture specialists.

Top 5 frequently asked questions

When is your next VAT Free sale?

We have VAT Free sales throughout the year. If you want to know when our next one is then please follow us on social media or sign up to our emails. If you already have an account with us then please check your contact preferences online to make sure you are receiving updates.

Where will my training course be held?

Courses usually take place at our stores, but please see our store locator for address confirmation as some training may be held at another location.

How do I apply for a Capital trade card?

To receive a Capital trade card you will need to visit your local store with proof you work and/or are qualified in the hair or beauty industry, ID will also be required. Please visit our Terms & Conditions to see a list of documents and identification which is accepted by the stores.

When will my online order arrive?

Once your order has been processed you will receive an email with a courier tracking link. For more information on next day delivery and whether your order qualifies, please click here.

Can I return goods ordered online to a store?

Online order returns cannot be processed in-store without prior authorisation. Please contact Customer Services so that they can check with the store on your behalf.


If you'd like to tell us about an experience you've had with Capital, please email us at and we'll ensure it is passed on to the relevant staff member(s).

If you wish to make a complaint please email us at