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Website Customer Services

Opening Times

Monday - Friday: 9am-5pm

Saturday - Sunday: Closed

Click the button above to chat with us, if we’re unavailable you can leave a message and we’ll get back to you when we return. Please have your order reference number to hand if you're contacting us regarding an order you've placed.

Online orders

Please contact us via LiveChat or email where possible. If your query is urgent then you can call us on 0330 094 0450 (opening hours only – no message service available), please have your order number to hand. Our Customer Services team are currently experiencing a high volume of calls, so there is a chance we may not be able to take your call. In that scenario please try again later or contact us via a different method. Unfortunately we are unable to take orders over the phone. Please contact your local store regarding all in-store purchases.

Training courses

Please visit our Training Course FAQs Page for answers to our most common queries. If your enquiry is regarding a course you’ve booked with us, please contact the store you booked the course with. Contact details for your store can be found on our store list.

Furniture & equipment

Query regarding salon furniture? Please click here to contact our furniture specialists.

College kits

Please contact College Kits Direct (CKD) on 0116 284 7022 if you have any questions or issues in regards to ordering your college kit. For more information, please visit the CKD website.


If you'd like to tell us about an experience you've had with Capital, please email us at and we'll ensure it is passed on to the relevant staff member(s).

If you wish to make a complaint please email us at