Please inform us of your intention to return goods by filling out the form at the bottom of this page (returns cannot be processed without prior authorisation).
We'll issue you with an authorisation code which will need to be clearly marked on the paperwork (along with the order reference number) you send back with the goods. We strongly recommend you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
If you’re unable to send goods back to us you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £15+VAT but please note you may need to pay in advance.
Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
This list is not exhaustive, your statutory rights are not affected.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below).
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.
In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.
Returns Department, Capital Hair & Beauty, Unit A, Consort Way, Victoria Industrial Estate, Burgess Hill, RH15 9TJ
Welcome to Capital Hair & Beauty, the UK's largest independent supplier to hair and beauty professionals. Choose from our vast range of great value hair and beauty supplies and book training courses at a location near you, we have 50 stores throughout the UK & Ireland. Buy from a supplier you can trust, that's been supplying the hairdressing and beauty industries for over 60 years and providing a first-class online service since 2004.