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Furniture FAQ's

Welcome to our Furniture FAQ page, here you will find answers to our most commonly asked questions.

Want to make an enquiry about our furniture? Fill out our Furniture Enquiry Form here

Can't find what you're looking for? Please contact our Customer Service team for assistance here.

Payment and Warranty

What payment options are available for purchasing Salon Furniture?

We offer a variety of payment options for Salon furniture, including:

  • Visa, MasterCard, American Express, Maestro, and Apple Pay.
  • Shire Leasing partnership for cost-effective payment plans, spreading payments over time.
  • Klarna, with options to Pay in 3 instalments or Pay in 30 days for orders on PARLOR*.

Does the price match promise include Salon Furniture?

Yes, we provide a price match promise for branded salon furniture. To qualify, the competitor's item must be new, identical, and offered on the same terms. Written verification of pricing within the last 7 days is required. Delivery charges and other services are excluded. Our Price Match Promise cannot be combined with other offers, including VAT FREE promotions.

Is there a cancellation fee?

For most furniture and equipment items, which are built to order or custom-built, cancellations are subject to the following terms: Furniture and equipment orders cannot be cancelled more than 5 working days after being placed. In rare circumstances, we may accept cancellations outside this timeframe, but it could be subject to a charge of up to 20% of the goods' value.

What is the warranty for PARLOR goods?

The warranty period for PARLOR goods is 1 year from the date of purchase. It covers product defects arising from faulty material or manufacture, but it does not cover damage caused by misuse, incorrect assembly or installation, transportation arranged by the customer, or fair wear and tear. To report a warranty issue, contact the store of purchase or our customer services team (UK & Ireland).

What is REM's Warranty?

REM's full warranty and terms and conditions can be found on this link: REM Warranty Document

Delivery and Returns

Do you deliver outside UK Mainland?

Yes, we offer delivery to various regions, including UK Mainland, Isle of Wight, Rural Scotland, Channel Islands & Isle of Man, Northern Ireland, Scottish Islands, and the Scilly Islands. Areas outside Mainland UK may be subject to surcharges, which will be quoted at the time of order.

How long will it take to deliver my order?

Delivery times vary depending on the product:

  • PARLOR: 3-5 working days
  • REM: 4-6 weeks
  • Beauty Collection: 3-5 working days
  • Salon Ambience / Luca Rossini: 4-6 weeks

What happens if I am not in and miss my delivery?

If you are unable to accept a delivery and the goods are returned to the depot, you may be charged another delivery fee. To avoid this, please ensure you are available to accept the delivery on the quoted day(s) and arrange for any additional help needed to take the furniture into your premises.

If I am not ready to receive delivery, can Capital store my order?

We are unable to store any furniture orders due to space constraints. However, in some circumstances, we may agree to store items with an added storage charge.

Will assistance be given to bring delivery into the salon for heavy-weight items?

All large furniture items are delivered on a pallet service to the 'kerbside' only. These deliveries are not timed, and you may not receive prior notification of their arrival.

What if my item arrives damaged, missing parts, or incorrectly delivered?

In rare cases of incorrect/damaged goods or missing items listed on the delivery note, please inform us within 48 hours of delivery. We will conduct an investigation and reimburse the cost of delivery if you need to return anything to us. Photos will be requested for damaged or incorrect items.


Do you offer a collection service for old furniture?

As a wholesaler, we do not offer a collection service for old furniture.

Where can I find product dimensions?

Product dimensions can be found on our website under the product information section.

Does Capital sell spare parts?

Yes, spare parts for all furniture items we supply can be purchased directly from Capital Hair and Beauty. You can find listed parts on our website, and for those not listed, please contact customer service for assistance.