Simone Thomas, founder of Simone Thomas Salons and Simone Thomas Wellness says success starts with you, the owner.
Never Stop Learning
"It doesn't matter how qualified you are, there is always the opportunity to be better. In order to offer an unparalleled service to my clients, I am always building upon my knowledge. I've completed a three-year Trichology programme, as well as a diploma in Nutrition and Weight Loss which means I'm qualified to offer a complete package of services when it comes to scalp and hair loss issues. I'm a huge believer in learning and being the best I can be. If I meet a client suffering from a condition I'm not familiar with, I make it my mission to find out all I can on the subject. Knowledge is power and so important to a successful business. Books are also a great way to staying informed - I always have four or five on rotation. Currently, I'm into books on nutrition and I love reading biographies of entrepreneurs that I admire - they're so motivational."
Extend Your Services "It's all too easy to get stuck in a rut - if it ain't broke, why fix it? But adding new services to an established business can broaden your appeal and attract new clients. As the hair loss side of my business is so busy, I've spent the last two years researching, testing and planning a Wellness programme aimed at maintaining optimum health. I'm launching a range of food supplements with multiple benefits and also writing a book on the subject. When it comes to the salon; discounts and perks are always a great incentive to attract new clients - and if they receive an unbeatable service, they'll keep coming back. With this is mind, we work with a large number of corporates within our local area and offer staff a discount - over 400 employees from one particular company are now Simone Thomas clients, which is pretty amazing! Social media is a great tool for reaching new clients too; we have clients who travel from America and Europe for our hair loss services. We also have a Live Chat Function on our website that allows us to talk to potential new clients in different time zones, even when the salon is closed. It makes perfect sense."
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.
Upskilling and training shows your clients you’re serious about being able to give them the very latest in trends and techniques. Continuing your training shows you care about your craft and that you’re truly passionate about what you’re doing.
Choosing to go freelance could be seen as a scary move, yet it could also be one of the most freeing decisions you'll ever make. Here, the director of the freelance hairdressers' association (FHA) Sheila Abrahams, discusses what life might look like as a freelancer.
Do you have what it takes? Read on for our thoughts on the top qualities needed for success.
Newsletter sign up
* Required fields are marked with an asterisk.
Marketing Communications
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
Privacy Statement
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and
protects any information that you provide when using the
capitalhairandbeauty.co.uk website or otherwise provide CHB with your
personal information.
CHB is committed to protecting your privacy. If we ask you to provide
certain information by which you can be identified when using the website,
you can be assured that it will only be used in accordance with this
privacy policy. We treat all your personal information as fully
confidential and do not pass your information on to third parties without
consent unless legally required to do so.
By providing us with your personal information, you agree and consent to
its transfer, processing, use and disclosure as outlined in this privacy
policy. This policy does not apply to data you place on any publicly
accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this
page from time to time to ensure you are happy with the changes. This
policy is effective from 21st May 2018.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email
address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used
to connect your computer to the internet are collected by us. This data
enables us to process and fulfil your order or transaction. We also ask for your mobile
number, which helps us (and courier companies working on our behalf) to
contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
How will we process data?
Personal data collected is used in the processing and delivering of orders.
Names, email addresses, mobile numbers, postal addresses and business type
may also be used to send you marketing communications (if you have opted in
to receive them). You can opt out of these at any time by visiting ‘my
preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our
website is performing on a variety of electronic devices and internet
browsers.
We also use this data for remarketing in conjunction with Google, which
allows us to display adverts to you on third party websites after you have
visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Personal data is stored on secure servers, separate to the website server.
We may share this information with third party service providers employed
by us to perform functions on our behalf, such as courier companies
delivering orders, mailing companies sending postal mail, email service
providers sending emails and texts (SMS) and payment service providers
processing payments. PayPal transactions are subject to the PayPal privacy
policy.
We may also share certain data including email addresses (if you are opted
in to receive emails from us) with third party social media platforms in
order to show you targeted ads when you visit them. Third parties such as
Google use cookies to store browsing behaviour data, which enables us to
use their remarketing services. Please refer to our cookie policy for more
information.
Why are we processing data?
We require this information to provide you with a service (processing
orders), it also helps us to ensure that content on our sites is presented
in the best way for you and the electronic device used to access the
content. To send you information regarding our products or services (if
requested by you), protect you and us against fraud and to notify you about
changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and
dispatched by our distribution centre, or if you enter a competition or
free prize draw. It will also be used every time we send a marketing
communication, if you have opted in and the communication is deemed by us
to be relevant to you.
Any user specific browsing data will be retained for 26 months after you
last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’
section of your online account and select ‘my details and preferences’. You
can then change your opt in preferences for email, text and post.
Alternatively simply click on the unsubscribe links that are sent out with
each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to
have your data erased in certain circumstances. Please contact us if you’d
like to request this. Please note that depending on your interactions with
us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
You must be logged in to add products to your favourites
