By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Capital Hair and Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Capital Hair & Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is Capital (Hair and Beauty) Ltd, Crowhurst Corner, Crowhurst Road, Brighton, BN1 8AP. The term 'you' refers to the user or viewer of our website.
Our company registration number is 530201 London (UK).
The use of this website is subject to the following terms of use:
Capital Hair & Beauty is a trade only supplier. By purchasing from us you are confirming that you are qualified in the hair or beauty profession and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfill an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
To shop in-store you'll need to prove you work and/or are qualified in the hair or beauty industry, ID will also be required.
Our stores will accept one of the following as proof:
Along with one of the following forms of identification:
All products are subject to stock availability. If there is insufficient stock to fulfill your order we may contact you (usually via email) confirming which item(s) are out of stock and if applicable give you an opportunity to cancel your order or have it part shipped. Items not shipped will need to be re-ordered, please click on 'email me when back in stock' to be notified when your item comes back into stock. We will not be obliged to offer compensation for any disappointment suffered.
Please be aware that clearance lines are often items that have been discontinued by the supplier, held in stock for an extended period of time and as such, may have imperfect packaging.
Product reviews on our website are collected and moderated by a third-party provider (Feefo) and are subject to their terms and policies.
We do not guarantee the accuracy or completeness of any reviews displayed and reserve the right to remove or disable content where appropriate.
For further information, please refer to Feefo’s terms and conditions.
To be eligible for a Student Club account, you must be actively in education within the hair & beauty industry. The use of your Student Club account and associated benefits are for your sole use and may not be shared with others or used to purchase items on behalf of others. Any offers, discounts or benefits are subject to a fair use policy and we reserve the right to amend or withdraw benefits at any time without prior notice.
We reserve the right to validate your student status with your college. Salon Furniture & Equipment, Training Courses, Color Wow, ghd, K18, Milk_shake, Olaplex, College Kits and Shipping are excluded from any discount or promotional codes. Introductory £10 gift voucher subject to £25 minimum spend and may not be used in conjunction with any other discount or offers. Any discounts or offers available with Student Club may not be used in combination with any other promotion.
A Student Club account will be converted into a Graduation account (also known as a Pro Account) on the 'Course End Date' you selected when registering, or 3 years after registering your Student Club account, whichever is sooner. When your account is converted you will no longer receive the Student Club benefits, however you will gain other graduation benefits (for a limited time only). The use of your graduation account and associated benefits are for your sole use and may not be shared with others or used to purchase items on behalf of others. Any offers, discounts or benefits are subject to a fair use policy and we reserve the right to amend or withdraw benefits at any time without prior notice.
We reserve the right to validate your student status with your college. Salon Furniture & Equipment, Training Courses, College Kits and Shipping are excluded from any discount or promotional codes. Graduation offers are subject to £20 minimum spend and may not be used in conjunction with any other discount or offers.
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Capital Hair & Beauty reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.
Orders cannot usually be amended or cancelled once placed.
If your order has been dispatched, any unwanted items must be returned in accordance with our returns policy.
We accept payment via the following methods: Visa, MasterCard, American Express, Apple Pay, Google Pay or PayPal.
You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Password Policy: Minimum 8 Characters (inc. 1 upper, 1 lower case and 1 numeric)
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Privilege Point stamps cannot be issued online, and Privilege Point vouchers cannot be redeemed online. For more information about Privilege Points please click here.
Brand loyalty stamps cannot be issued or redeemed online.
Everything you need. The right price. All in one place.
If you find the same product cheaper at another authorised wholesaler, we’ll match it, so you can shop with confidence.
Professional salon furniture, at the right price.
If you find the same branded salon furniture cheaper elsewhere, we’ll do our best to match it, so you can buy with confidence.
We only accept price match requests for products sold by authorised wholesalers.
The Price Match Promise applies to branded products stocked by Capital Hair & Beauty (e.g. Wella, Procare, REM, Salon Ambience) and does not apply to own-brand products.
While we will make every effort to honour a valid price match request, we reserve the right not to match prices in certain circumstances, including where restrictions apply to specific brands.
Price matching is not available after an order has been placed. Orders cannot be refunded and repurchased where a lower price is subsequently found.
This offer is available only to business customers purchasing within the hair and beauty profession.
All promotions, discounts and special offers are subject to availability and may be withdrawn or amended at any time without notice.
Specific promotion terms may apply and will be stated on the relevant product, category, or marketing material.
Unless expressly stated otherwise:
The following items are excluded from all promotions unless explicitly stated:
Where a product is purchased as part of a promotion (including free or discounted items), the full promotional set must be returned to receive a refund.
If qualifying items are returned without the associated promotional items, we reserve the right to:
Some promotions may offer a discount equivalent to the VAT amount. VAT is still applied in accordance with UK law, but the total payable reflects the discounted price.
Further details may be provided within the promotion itself.
For an explanation of how VAT-Equivalent Promotions work, please visit our How VAT Free Sales Work page.
We reserve the right to:
where an offer is used in a way that breaches these Terms or is deemed to be abusive.
We aim to dispatch orders within 1–2 working days, subject to stock availability. Delivery times are estimates only and are not guaranteed. We shall not be liable for delays in delivery or for any indirect or consequential loss resulting from such delays.
Further delivery information is available on our Delivery Information page.
We use a next working day delivery service for most UK mainland orders. Delivery times may vary depending on product availability, order size, and delivery location.
Some items, including large furniture or goods shipped directly from manufacturers, may have longer lead times. Estimated delivery times will be provided where applicable.
Delivery charges and any applicable free delivery thresholds will be displayed at checkout. Free delivery offers, where available, are subject to qualifying criteria including minimum order value and delivery location, and may be amended or withdrawn at any time.
Further details can be found on our Delivery Information page.
Where tracking or delivery notifications are available, these will be provided using the contact details supplied at the time of ordering. It is your responsibility to ensure these details are accurate.
We deliver to UK mainland & Northern Ireland. Delivery times and charges for non-UK mainland orders, may vary and will be confirmed at checkout. Please refer to our Delivery Information page for further details.
Delivery is deemed complete once goods are delivered to the address provided and signed for where applicable. Risk in the goods passes to you upon delivery. You are responsible for checking goods upon receipt in accordance with our Returns Policy.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Returns, refunds, and claims are governed by our Returns Policy, which forms part of these Terms & Conditions.
Please review our full returns policy.
This policy forms part of these Terms & Conditions and, by placing an order, you agree to be bound by its terms, including all applicable timeframes, conditions, and procedures.
In these Terms and Conditions reference to ‘We’, ‘Us’ or ‘Our’ means Capital Hair & Beauty Ltd, where the training course is booked and attended in the United Kingdom. These Terms and Conditions shall apply to every training course booked at Capital Hair & Beauty Ltd to the exclusion of any other terms and conditions you may wish to rely upon. By booking a place on a course you are deemed to have accepted these Terms and Conditions.
Course Types
Online Course
You will be purchasing an Online Learning course from Capital Hair & Beauty Ltd. You will be contacted by the relevant training provider once your booking has been processed, so by purchasing your course from us you are agreeing to the provider sending you the relevant online learning material.
In-store Course
You will be purchasing an In-store/Face to Face Learning from Capital Hair & Beauty Ltd. Your booking will be confirmed by email.
We reserve the right to decline applications. All courses require a minimum number of at least two students for the course to run.
Some of our In-store courses also give you online portal access to training material. This will be emailed to you approximately 7 days prior to your course. This allows you to have a look if you wish, but the educator will go through with you on the day of the course. By purchasing your course from us you are agreeing to them sending your online learning material to you.
We reserve the right to decline applications.
Course Fees
Course fees are correct at the time of publication and exclude the cost of products required for the course unless expressly stated. We reserve the right to vary the course fees from time to time without notice to you.
Payment
Payments must be made in full at the time of the booking. For online courses, payments are non-refundable. For both blended and in-store courses, payments can be refunded if you notify us you are cancelling your place on the course at least 8 days prior to the course date. After this time all course payments are non-refundable and non-transferable.
Course Content
We will endeavor to cover all the topics outlined in the relevant section of the Course Information Sheet. We have the right to make any changes to the course content which are necessary to comply with any changes to industry best practice, any applicable law or safety requirement, or which do not materially affect the nature or quality of the course and which do not affect the course accreditation. You acknowledge and agree that all course material, programme material and copies of such and all intellectual property rights in such materials (including but not limited to copyright) are the property of the relevant training provider.
Neither you nor your substitute delegate will copy and/or distribute the whole or any part of those materials without prior written consent. Some courses require compulsory periods of private practice outside of the classroom, building upon and developing techniques and skills, ensuring that such techniques and skills have been mastered before continuing on to the next classroom module.
If you fail to demonstrate that you have an adequate level of competency (including, but not limited to, providing evidence that you have undertaken sufficient practical experience), without incurring any liability whatsoever to you, the trainer reserves the right to exclude you from attending subsequent classroom sessions. If you are excluded from completing the course you will fail the course and you will not be entitled to a refund of the course fee nor be permitted to re-schedule. You may be permitted to re-sit the course at the sole discretion of the relevant training provider.
Course Pre-requisites
Please ensure you comply with the relevant pre-requisites as detailed in the Course Information Sheets. Where you are required to bring your own hairdressing products, this includes but is not limited to brushes, combs, gowns and hairdryers. When bringing electrical equipment (not limited to hairdryers, clippers and hair straighteners), it is your responsibility to ensure that it has a safety certificate (complying with the Electrical Safety at Work Regulations under the Health and Safety Act).
Where you are required to bring a model you must ensure they are over 18 years of age and that they have completed and signed a Model Indemnity Form (available on the day of your face to face training). If you are acting as a model you will be required to sign a Model Indemnity Form as a course prerequisite.
Where any colour is being applied, in accordance with the relevant manufacturer’s instructions, you must ensure that the colour product is skin tested on your model at least 48 hours before the course. We reserve the right, without incurring any liability to you (including no obligation to refund the course fees), to exclude you from taking part in the practical aspects of the course if you fail to comply with the course pre-requisites which could result in you failing the course.
Where the course requires you to allow other candidates to work on your nails, it is your responsibility to ensure that your nails are in good, healthy condition. By signing up to the course you confirm you have never suffered from an allergic reaction, sensitivity or any other medical condition as a result of or arising from a nail treatment. Our trainers reserve the right to exclude you from attending a course if the educator reasonably considers that your nails are in poor and unhealthy condition. If excluded you will not be entitled to a refund nor be entitled to re-schedule to another course or date.
We reserve the right to reject you from attending a course where we reasonably suspect that you are under the influence of drugs and/or alcohol, without incurring any liability to you. If excluded you will not be entitled to a refund nor be entitled to re-schedule to another course or date.
IMPORTANT: You warrant and confirm that you have the required level of experience and/or qualification to attend and participate in the course you have booked. We reserve the right to reject you from a course where we discover you are not qualified without incurring any liability or obligation to you. If rejected from a course, you will not be entitled to a refund of the course fees paid or any expenses incurred by you in attending the course from which you were rejected.
Cancellation and Refunds
In-store courses are refundable up to 8 days prior to the date of the course. After this point courses are NON-REFUNDABLE and NON-TRANSFERABLE under ANY circumstances. You may send a substitute delegate providing s/he meets the course criteria. We reserve the right to cancel the course date, in this case we will notify you 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund. In the event of a course cancellation under 7 days’ notice, a new course date or refund will be organised for you, however in this instance Capital Hair & Beauty are NOT liable for travel expenses, child care, potential loss of income or any potential associated costs.
If you have booked an online course or a course with access to the online learning portal, no refunds will be issued in any case should the online learning portal be accessed as this contains all the course information including video tutorials for you to be able to perform the treatments.
If you fail to attend a booked course of your choice you will not be entitled to a refund or offered an alternative course. This applies to all courses. If you have failed to attend a face to face session/in-store course because of a medical condition, we may at our absolute discretion, on being presented with a valid medical certificate, offer you a place on an alternative course of equivalent value, subject to availability. We may, at our absolute discretion, agree to accept a substitute delegate in your place subject to your delegate having the required experience and/or qualification. A substitute will be required to sign a declaration that they accept these Terms and Conditions before attending the course, failing which they will not be permitted to attend the course and we will have no further obligation or liability to you.
We reserve the right to cancel any course or course venue at any time at our absolute discretion. Where we cancel a course we will attempt to notify you as soon as possible in writing or by telephone or by email, and together with our training provider will use all reasonable efforts to re-schedule an alternative course or date for you. Our total liability to you for cancelling a course or course venue will be limited to a full refund of the course fees paid by you.
We will NOT be responsible for any losses, costs and expenses you may have incurred including but not limited to model fees, accommodation costs, childcare, wages and loss of earnings.
Liability
It is your responsibility to ensure that your existing insurance policies cover your attendance and participation on the course and that any new certificate gained through completion of a course will be covered by your existing or new insurance policy.
Data Protection
We are committed to preserving the privacy of our customers. We may use your personal data for administrative purposes and we may keep this information for a reasonable period. We may also contact you by post, email, SMS or telephone to let you know about any products or services or special promotions that we think may be of interest to you. You will be given the opportunity to opt out of receiving marketing communications on each occasion.
We may also share your personal data with companies within our group some of whom may be located outside of the EEA and with our third party training providers in relation to the courses offered in this Training Prospectus, on the basis that they will not divulge your details with other third parties. We may also disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of our business, our customers or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection, credit risk reduction and criminal investigations.
General
We reserve the right to vary these Terms and Conditions at any time. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
All courses are subject to availability.
Certificates of completion will be sent to you by email upon successful completion of the course. For blended courses run by TRAINING SOLUTIONS GROUP, you will be able to access on your online portal to download your certificate. You will have access to your online portal for one year, after this time TRAINING SOLUTIONS GROUP LTD will remove you from their learning management system. Any dispute or claim in relation to a course booked in the United Kingdom shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts. None of these Terms and Conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party other than any substitute delegate of yours.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Capital Hair & Beauty shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.
Monday to Friday 9am – 5pm
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
