REM 3 Year Warranty Skip to main content

REM 3 Year Warranty


As of 1st January 2013, all REM items supplied through Capital Hair & Beauty will carry the benefit of a three year warranty.


What does this warranty cover?

This warranty covers any product defects arising from faulty materials or workmanship.


What doesn't this warranty cover?

Any problems arising from damage caused by misuse, failure to install correctly (unless installed by REM) or fair wear and tear.


What is the period of this warranty?

This warranty extends for a period of three years from date of purchase. You must retain your receipt from us as proof of purchase.


What will REM do to correct problems?

REM will, at its discretion, repair or replace defective products. During the first year of ownership for UK Mainland customers only REM will both supply and fit replacement parts or products. In years 2 and 3 for UK Mainland customers and for years 1, 2 and 3 for all customers outside UK Mainland, REM will supply replacement parts or products at its cost.


What will REM not do?

REM will not be responsible for any associated costs of refitting or reinstalling any products which have been replaced nor will it be responsible for any costs incurred arising from the non-availability of its products awaiting repair or replacement.


What do I do if I have a problem?

Should any problems arise with your REM product please contact us.


How does this affect my statutory rights?

This three year warranty in no way affects your statutory rights and is intended as an additional safeguard and benefit for buying and using REM products.