New online customer:
Store customer with an email address on their account:
Store customer without an email address on their account:
We’ve had to temporarily introduce a minimum spend as we’re unable to cope with the amount of orders currently being received. We apologise for any inconvenience caused and will continue to review the situation. The minimum spend excludes VAT and the delivery charge.
All courses have been cancelled and full refunds are being issued, we will begin offering new dates later in the year when the situation allows.
Please note that refunds can take between 7-10 days to be processed and a refund issued.
In line with government guidelines, we have put strict measures in place as the safety of our employees and customers is very important to us. We are also working hard to ensure the best service possible to you, whilst these measures are in please.
Social Distancing
Social distancing measures have been adopted so employees can stay at least 2 metres away from each other, as well as having aisles configured to ensure they can also observe these social distancing rules.
Hygiene
We regularly sanitise the warehouse and all areas which our staff and packaging come into contact with, as well as ensure there is minimal contact to packaging by employees.
Schedules
We have introduced split shifts, meaning that we can service the same amount of work but with far less people in our warehouse at any one time.
Travel
We do not have any employees who use public transport to travel to work.
Delivery Network
Our network of delivery services (DPD & Parcel force) have implemented their own measures to adhere to social distancing, as well as introducing contact free delivery processes as well as a new Swap It process which eliminates contact and ensures social distancing. More details can be found on their websites.
As a family business that’s been supplying the professional hair and beauty industry for over 65 years, we will be doing all we can to maintain our service to you throughout this unprecedented period of uncertainty.
However, the well-being of both our customers and our teams is our biggest priority. We are closely following the advice of Public Health England and the World Health Organisation in order to bring you the most up-to-date information and advice, but most importantly, how that advice will impact you and your business and the actions you can take.
Bookmark this page – we’ll update it regularly with the latest advice. Further pages you may wish to bookmark are:
NHS Coronavirus Information & Advice
GOV.UK Coronavirus Information & Advice
Coronavirus Financial Support for Businesses
Coronavirus Financial Support for the Self-Employed
Coronavirus Financial Support in Scotland
Coronavirus Financial Support in Northern Ireland
Coronavirus Financial Support in Wales
(Please seek out the relevant financial information for your country) The amount of information out there can be overwhelming, so you can also visit our social media profiles where we’ll issue daily updates and suggested reading on how coronavirus is impacting our industry specifically.
Coronavirus causes an illness known as COVID-19, which can affect a person’s lungs and airways.
There are 2 main symptoms to look out for, according to the NHS. If you show either of these symptoms, you should stay at home. These are:
If you experience either of the symptoms above, the current advice from the NHS is to self-isolate for the next 7 days. If you live with someone who has symptoms but you’ve not yet started to show them, you should self-isolate for 14 days from when the first person started having symptoms. If you develop symptoms in those 14 days then you should stay home for 7 days from the first day of your own symptoms.
This is new to us all, so advice is developing as we gain a better understanding. For the most up to date advice on staying at home visit the NHS self-isolation advice page.
If you do show symptoms it’s important to protect others – do not go to your GP, pharmacy or hospital and stay at home. If you feel you cannot cope with your symptoms at home, contact the 111 coronavirus service and they will advise what to do next.
These are unprecedented times and it can be quite overwhelming. So, to help with this, we’ve brought together a round-up of the financial support available to you.
(Please seek out the relevant financial information for your country) The government have announced a range of financial support packages available to businesses and individuals that range from loans and grants to deferred bills. If you ran a salon you have several new options available:
The government announced that they will provide guarantees to lenders for loans to small and medium-sized businesses who otherwise may struggle to secure financing. If your business turns over less than £45m per year then you could. The loan scheme, which will include no interest payments for the first 12 months, is now up and running and more details on how to apply can be found at the British Business Bank website.
There will be a 12-month business rates holiday for those in the retail, hospitality and leisure industries, which you can apply for directly with your local authority. This basically means your business rates bill has been reduced to £0 for the next 12 months. More information can be found over here.
For those with a salon with a rateable value below £51,000 but over £15,000 can apply for a one-off cash grant of up to £25,000 by contacting their local authority.
Those businesses who are able to receive the small business rates relief and fall under that £15,000 limit are eligible to receive a one-off grant of £10,000. The best part – you don’t even need to apply. Local authorities are set to contact eligible businesses in early April. More information on these grants can be found here.
In an unprecedented move the government announced that all UK businesses, big and small, can apply for support towards the wages of “furloughed workers”. What this means, basically, is that should you need to temporarily put any of your staff on leave due to reduced demand in the salon, the government will reimburse 80% of their wages up to £2,500 per month.
This means less people losing jobs, less pressure on employers to pay wages, but a full team ready and raring to go when this is all over and done with. Let’s face it, there’s going to be a lot of hair to cut, a lot of nails to shape and a lot of waxing to be done once this is over – the last thing you need is to be understaffed! More details here.
I bet you’d have never thought you’d be hearing good news about tax!? VAT-registered businesses will have all payments deferred until at least 30th June 2020. Income tax payments for your own self-assessment have also been deferred, meaning that the bill you had due on 31st July 2020 has been pushed back to 31st January 2021.
These are both automatic offers, so you don’t need to apply or fill in any forms. More details can be found here.
From mortgage holidays, renter protection, potential weekly cash payments and relaxed criteria for credit card extensions, it seems even the banks are trying to help! The best thing to do is communicate. If you’re worried or having financial issues, speak to your bank or credit card provider and discuss the situation with them to find the best solution. For more information on how to apply for the reimbursement, click here.
What financial support is available to hair, nails and beauty freelancers and the self-employed during the coronavirus pandemic?
(Please seek out the relevant financial information for your country) Unfortunately, some of the finance options for businesses with a physical salon are not available to freelance workers, such as business rates holidays and cash grants. However, the government have announced support for the self-employed.
If you’re self-employed and have lost income due to coronavirus, this scheme will allow you to claim a grant for 80% of your average trading profits up to a maximum of £2,500 per month for three months (this may be extended). You can apply if you:
The government will then use the average trading profits on any self-assessment tax returns submitted between 2016 and 2019. The grant will reflect 80% of those average trading profits up to a maximum £2,500 per month for 3 months and will be paid in one instalment.
The scheme is not yet taking applications, but it is expected that the first grants will be paid in June. For more information on the scheme, visit GOV.UK.
Income tax payments due on your self-assessment have been deferred, meaning that the bill you had due on 31st July 2020 has been pushed back to 31st January 2021. This is an automatic offer, so you don’t need to apply or fill in any forms. More details can be found here.
You’ll know already that self-employed workers are not eligible for statutory sick-pay. However, the Employment Support Allowance covers those unable to work due to a risk to public health. So, should you find yourself with symptoms and unable to work you may be entitled to this. Under 25’s can receive up to £57.90 per week and over 25’s up to £73.10. It’s a start, at least. You also have the option to apply for Universal Credit whilst self-isolating. More details can be found here.
If you have a mortgage, contact your bank to apply for a mortgage holiday of up to 3 months. This means no mortgage payments for 3 months, with minimal impact on future payments if you have a long term remaining and no impact on credit scores.
If you rent, the government have imposed a blanket ban on rental evictions to give you security in your home should you have difficulties paying rent.
Speak to your credit providers – many banks and credit card companies are allowing emergency limit increases and waiving fees for late payments to help support those in financial difficulty.
Many of the same financial support packages listed above still apply across Scotland, Wales and Northern Ireland – particularly the personal support such as universal credit and the coronavirus job retention scheme.
Businesses in Wales, Scotland and Northern Ireland could also potentially benefit from the following schemes and announcements:
To check which of these you may apply for, visit the government coronavirus advice page for Scotland, Wales or Northern Ireland.
Additionally, the Scottish government has announced a package of measures worth £2.2 billion to support Scottish businesses.
The Welsh government has set out a range of support measures for Welsh businesses:
Those in Northern Ireland whose salon has a rateable value below £51,000 but over £15,000 can apply for a one-off cash grant of up to £25,000 by contacting their local authority. Those businesses who are able to receive the small business rates relief and fall under that £15,000 limit are eligible to receive a one-off grant of £10,000. More information on these grants can be found here.
We’ve put a number of measures in place to ensure we can continue to provide our services throughout this difficult period.
When you spend £50 or more online (ex VAT), we’ll give you free delivery* and wherever possible next day* making it easier and more affordable to get the products you need quickly.
As you might expect, training courses have been cancelled until May 1st 2020 (and may be extended further). All training course orders have been cancelled and refunds are being issued. We will be in touch when new dates are released later in the year once the situation has subsided.
In the meantime, we do have a range of amazing online training courses you can take from home. So if you’re stuck in isolation – now might be the time to brush up on your skills. We are looking at how we can improve these and will update this page and our social media channels when we have more to offer. We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our teams.
In the meantime, from all the team at Capital, stay safe.
Page last updated: 10th November 2020 @ 9:15:53 AM
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This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
