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Terms and Conditions


By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Capital Hair and Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Capital Hair & Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is Capital (Hair and Beauty) Ltd, Crowhurst Corner, Crowhurst Road, Brighton, BN1 8AP. The term 'you' refers to the user or viewer of our website.

Our company registration number is 530201 London (UK).

The use of this website is subject to the following terms of use:



Trade only

Capital Hair & Beauty is a trade only supplier. By purchasing products from us you are confirming that you are a qualified Hairdresser, Beauty Therapist or Nail Technician, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.

To shop in-store, you'll need to prove you work and/or are qualified in the hair or beauty industry. Our stores will accept the following as proof:

  • Salon business card and a letter from solicitor or accountant
  • Third-party insurance certificate
  • Course completion certificate
  • Student enrolment letter, stating course dates
  • Trade reference or buying card from another hair and beauty trade supplier
  • Business cheque book or business credit card

Along with one of the following forms of identification:

  • Driving licence
  • Utility bill
  • Passport


Use of information

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.



Product availability

All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute. If the substitute item has a lower price we will refund you the difference. We will not charge you more than your original order total without your permission. We will not be obliged to offer compensation for any disappointment suffered.



Product reviews

You must have registered on our website to write a review. We thank you for sharing your views with us and other customers, however all reviews will be checked before they are posted to the site so please follow our guidelines.

Reviews:

  • Must be relevant to the product in question and not be related to your experience in buying or having the item delivered.
  • Must not contain derogatory comments directed towards other reviewers.
  • Must not contain content that might be considered unlawful, harassing, libellous, abusive, sexually gratuitous, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Must not make false statements, defame or impersonate others.
  • Must not contain spamming, advertising, HTML or computer script.
  • Must not contain personal information about anyone - including you - such as phone numbers, postal addresses or credit card numbers.
  • Must not be submitted by suppliers or manufacturers.


Prize Draw

For every genuine product review (that meets the conditions above) submitted on our website you will receive an entry into a quarterly prize draw for £100 of Capital Hair & Beauty vouchers. One winner is chosen at random every 3 months, contacted by email and may be mentioned on our social media channels. Alternatively send us a video review that we can upload to our YouTube channel and you'll also receive an entry into the prize draw. No purchase necessary.



Uppercut Competition Terms and Conditions

1. No purchase necessary. 2. Entries must be received by 12pm Monday 27th March 2017 by commenting on one of the Uppercut Deluxe competition posts on @capitalhair Instagram with the name of your ultimate men’s hair icon. The winner will be notified within 10 days and the prize must be claimed within 3 months. 3. The prize will consist of 1x Uppercut Deluxe Featherweight Pomade 70g, 1x Uppercut Deluxe Beard Balm 100ml, 1x Uppercut Deluxe Men’s Shampoo 250ml, 1x Uppercut Deluxe Face Wash 250ml, and 1x Uppercut Deluxe rustic wooden display box. There will only be one winner. 4. There is no cash alternative to the stated prize. 5. The promoter of this competition is Capital Hair & Beauty Ltd, Crowhurst Corner, Crowhurst Road, Brighton BN1 8AP. 6. If you have no access through Instagram please email uppercutgiveaway to marketing@capitalhb.co.uk



Training courses

By booking a training course place you are agreeing to the following:

  • It is your responsibility to ensure the person(s) you are booking on the course meets the requirements as detailed within the course details before booking.
  • Courses booked online are provisional; you’ll be emailed within 24 hours (weekdays only) to confirm your booking. As spaces are limited we cannot initially guarantee there are places left on the course.
  • Available places displayed are an indication and not a guarantee that the amount of places are available.
  • Advertised trainer is correct at time of booking, we reserve the right to change the trainer without notice at any time.
Dress Code:

Please wear professional attire when attending a training course.

Training Course Cancellation Policy:

Most courses are refundable up to 8 days prior to the start date of the course (in some cases this may be up to 31 days, please check the course information sheet before you book). After this point courses are non-refundable and non-transferable under any circumstances. You may send a substitute delegate providing they meet the course criteria. We reserve the right to cancel the course date, in this case we will notify you at least 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund. In the event of a course cancellation with less than 7 days' notice, a new course date or refund will be organised for you however in this instance Capital Hair & Beauty are NOT liable for travel expenses, childcare, potential loss of income or any potential associated costs.

Insurance:

It is your responsibility to check with your potential/existing insurance provider and/or county council to ensure you are able to gain your public liability, business insurance and any council license requirements before booking a training course through Capital Hair & Beauty Ltd.



Pricing

We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Capital Hair & Beauty reserves the right to refuse to supply to any individual or company for whatever reason.

All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.



Special offers

Special offers are subject to availability and may change without notice. In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.

VAT Free Sale Terms and Conditions:

Our VAT Free equivalent sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT (that's the law!) but the total amount you pay is as if we had not charged it. For example, if a product costs £10.00 +VAT the total you pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT. 

Subject to a £20+VAT minimum spend. VAT Free discount does not apply to the delivery charge and will not be applied to products already subject to a price reduction or discount. Training courses, salon furniture/equipment, college kits, Matrix, Sienna X, Split-Ender PRO and Babyliss PRO Perfect Curl are excluded from the offer. VAT free promotion is available online and in Capital stores excluding Capital Locals (Hove & Worthing) and open to personal callers only. VAT free not available in Pompadour stores. If you’re VAT registered you can still reclaim your VAT!

Please ensure you have entered any promotional codes before checking out, as discounts can not be applied retrospectively to an order.

For a more detailed explanation please visit our page on How VAT Free Sales Work



Payment

Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method.



Delivery

We aim to dispatch orders within 1 - 2 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to UK mainland (some larger orders are sent direct from manufacturers). Please allow an extra working day for delivery to UK Offshore and Rural Scotland destinations. Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom. However you will be informed of this before your order is dispatched.

It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.

Sorry, we cannot deliver to BFPO addresses as we do not use Royal Mail for deliveries.

For more information please see our delivery information.



Free delivery offer

Applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 +VAT or more; training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge of between £5 - £15 +VAT.



Next day delivery service

Applies to UK Mainland (excluding Rural Scotland) orders placed and payment received before 3pm (Monday to Friday - GMT/BST) where all items on the order are in stock. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will normally state 'special order' before you add them to the basket.

Orders placed before 3pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.

Please note: The next day delivery service does not apply at the following times: During and shortly after promotional periods, after a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.



Delivery notification service (including 1-hour delivery time slot)

In order to keep you up-to-date and to deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email you throughout the various stages of delivery and/or text you when a delivery is due to be made. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (currently Interlink Express) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.



Delivery to European destinations

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the standard delivery charge quoted may need to be increased to allow for large and/or heavy items, however you will be informed of this before your order is dispatched.

DPD - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to customers by text message (if phone number provided) or email.



Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.



Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.



Your online account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.



Ownership of goods

We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.



Returns


Unwanted goods

Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).

Therefore, please inform us of your intention to return goods prior to dispatch.

Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.

If you’re unable to send goods back to us or return them to a store we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

  • Scissors/Razors
  • Cosmetics
  • Hair brushes/Hair extensions
  • Body jewellery/Piercing tools
  • Foot Spas

This list is not exhaustive and does not affect your statutory rights.



Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. Please note that refunds cannot be processed in store without prior authorisation.

For items returned due to a fault that has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).



Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.

It will be clearly stated on the relevant product information page if the item you’re considering is subject to these conditions.



Returns address

Please send your returns to:

Returns Department
Capital Hair & Beauty
Unit A, Consort Way
Victoria Industrial Estate
Burgess Hill
RH15 9TJ


For more information please see our returns policy.



Privilege Points (in-store only)

Privilege Point stamps cannot be issued online. Privilege Point vouchers cannot be redeemed online.



Brand Loyalty Stamps (in-store only)

Brand Loyalty Stamps cannot be issued or redeemed online.



Price Match (in-store only)

Our price promise guarantees you: the lowest price available within the local area. If you can purchase the same product and brand at a cheaper price than ours WE WILL MATCH THE PRICE. We only ask that the same product is immediately available at a local supplier (within 5 miles of the store) and that the goods are in factory sealed packaging. Our price promise applies where the price on offer can be verified by written evidence (advert or flyer). We are unable to accept hand written offers and will not apply the Price Promise to other Capital exclusive offers. We do not match mail order, internet companies or VAT free promotions.



Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.



General

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).



Force majeure

Capital Hair & Beauty shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.


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