Returns Policy

Unwanted goods

Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused and in their original packaging. Please contact us at website@capitalhb.co.uk to inform us of your intention to return goods and whether you are looking to exchange or get a refund.

Goods must be returned to the address shown at the bottom of this page (refunds cannot be processed in-store), please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery as we cannot accept any responsibility for lost goods. If you’re unable to send goods back to us you can request that we arrange a collection however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

• Scissors/Razors
• Cosmetics
• Hair brushes/Hair extensions
• Body jewellery/Piercing tools
• Foot Spas

This list is not exhaustive and does not affect your statutory rights.

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this timescale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.

It will be clearly stated on the relevant product information page if the item you’re considering is subject to these conditions.

Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery at website@capitalhb.co.uk. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this.

Returns address

Please send your returns to:

Returns Department
Capital Hair and Beauty
Unit A, Consort Way
Victoria Industrial Estate
Burgess Hill
RH15 9TJ