We aim to dispatch orders within 1–2 working days where items are in stock. Most UK mainland orders are sent using a next working day courier service.
Orders placed before approximately 5pm (Monday–Thursday) are typically dispatched for next working day delivery, subject to stock availability and any required checks. Orders placed after this time, including orders placed on Friday after the dispatch cut-off, are usually delivered on the next working day (typically Monday). Orders placed over weekends or during peak periods may take longer to arrive.
Free delivery is available on qualifying UK mainland orders over £50 (ex VAT). Training courses, college kits, delivery charges and some larger items such as furniture and equipment are excluded. Additional surcharges may apply to bulky or specialist deliveries.
Delivery times are estimates and are not guaranteed. While we always aim to deliver as quickly as possible, delays can occur due to factors outside of our control, including courier performance.
The table below provides a guide to our standard delivery charges and estimated transit times from dispatch. Final delivery costs and options will always be confirmed at checkout.
| Location | Charge (ex VAT) | Charge (inc VAT) | Estimated Delivery |
|---|---|---|---|
| UK Mainland (excl. Rural Scotland) |
£4.95 | £5.94 | 1 working day* |
| Isle of Wight | £13.95 | £16.74 | 2 working days* |
| Rural Scotland | £14.95 | £17.94 | 2 working days* |
| Channel Islands & Isle of Man | £14.95 | £17.94 | 2 working days* |
| Scottish Islands | £17.95 | £21.54 | 2 working days* |
| Northern Ireland (local dispatch) |
£4.95 | £5.94 | 1 working day* |
| (UK mainland dispatch) | £17.95 | £21.54 | 2 working days* |
| Scilly Isles | £19.95 | £23.94 | 2 working days* |
*Delivery times are estimates from the date of dispatch and may vary depending on location, courier and operational factors.
Furniture, equipment and other large or bulky items are delivered separately from standard orders and may incur additional delivery charges. These charges will be confirmed before dispatch where applicable.
Delivery for these items is typically made via specialist courier or pallet service and is usually kerbside delivery only. You are responsible for arranging suitable access, personnel and handling to move items into your premises.
Estimated delivery times for furniture and equipment generally range from 2 to 6 weeks, depending on the product, supplier and availability. You will be advised of an estimated delivery timeframe after placing your order.
Furniture deliveries are not typically timed, and notification may be limited depending on the courier used. Please ensure you are available to receive your delivery on the agreed date.
If delivery cannot be completed and goods are returned to the depot, additional delivery charges may apply for redelivery.
For deliveries outside UK mainland or for large or specialist orders, we may require a delivery quotation before dispatch.
Delivery charges for furniture and equipment vary depending on the size, weight, brand and delivery location. As a guide, delivery surcharges for these items typically range from £10 to £100+ (ex VAT) per item or order.
Exact delivery charges will be confirmed before dispatch and, where necessary, a member of our team may contact you to arrange delivery and confirm costs.
For larger or more complex orders, delivery may be calculated based on pallet shipping or specialist courier services.
Items marked as "Special Order" are not held in stock and will be sourced from the manufacturer. These items may extend delivery times and could delay the dispatch of your order.
To avoid delays, we recommend placing separate orders for special order items where required.
Where available, tracking updates and delivery notifications will be sent using the contact details provided at checkout. Delivery time slots are estimates and may vary depending on the courier.
Please ensure that someone is available to receive your delivery where possible. Orders may be left with a neighbour or at a designated collection point if you are unavailable.
If delivery cannot be completed and goods are returned to the depot, additional delivery charges may apply for redelivery.
You are responsible for providing accurate delivery address details at the time of ordering.
Certain products may be subject to delivery restrictions depending on location, including but not limited to aerosols, flammable or hazardous items. Where restrictions apply, this will be indicated at checkout.
Monday to Friday 9am – 5pm
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This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.co.uk website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
