We use cookies to provide you with a better user experience - Click here to view our cookie policy

Delivery Information



Free delivery offer

Applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge of up to £40 +VAT due to the increased cost to deliver large and/or bulky items.



Next day delivery service

Applies to UK Mainland orders placed before 3pm (GMT/BST) Monday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

Orders placed before 3pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.

Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.



Delivery costs

UK Mainland (excluding Rural Scotland) - Free on orders over £50, details above. £4.95 +VAT
Isle of Wight £13.65 +VAT
Rural Scotland £14.75 +VAT
UK Offshore, Channel Islands & Isle of Man £17.95 +VAT
Republic of Ireland £12.75 +VAT
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands) £16.38 +VAT
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden) £17.38 +VAT
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia) £20.38 +VAT
Europe Zone 4 (Norway & Switzerland) £42.78 +VAT


Furniture & Equipment surcharges (per order)

REM up to £15.00 +VAT
Insignia Plus £15.00 +VAT
Other brands From £5.00 +VAT

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched.



Goods left with a neighbour

It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.



Carbon Neutral Deliveries

Most parcels sent out by us are delivered by Interlink Express or their sister company DPD. Due to their Total Zero commitment, most parcels we've dispatched since July 2012 have been carbon neutral. They do this by reducing their carbon footprint by becoming more efficient and offsetting the CO2 that cannot be avoided through their parent company, La Poste. La Poste is working with CDC Climat to support a range of carbon offsetting projects around the world. What's more, there is no extra charge passed on to us or to you, the customer.

Total Zero - zero CO2 zero cost to you









Delivery times

We aim to dispatch orders within 1 - 2 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this. Furniture and equipment orders are normally delivered within 2 - 4 weeks however some items may take up to 6 weeks. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

UK Mainland (excluding Rural Scotland) - Free on orders over £50, details above. 1 day
Isle of Wight 2 days
Rural Scotland 2 days
UK Offshore, Channel Islands & Isle of Man 2 days
Republic of Ireland 2 days
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands) 2-3 days
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden) 3-7 days
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia) 4-7 days
Europe Zone 4 (Norway & Switzerland) 2-7 days


Delivery times above are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.



Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.



Delivery notification service (including 1 hour delivery time slot)

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (Interlink Express) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.



Delivery to European destinations

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.

DPD (Dynamic Parcel Distribution) - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to you by text message (if phone number provided) or email.

Please note we're unable to deliver to BFPO addresses.



Out of stock

Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.



Special order

A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.



Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.



Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.



free delivery, guild awards and salon gold insuranceDelivery terms and conditionsSalon Insurance