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Useful information to help you get the most out of our website



You will hopefully be able to find the help you need here, or by viewing the answers to our most frequently asked questions. However if the answer you're looking for is not here please contact us.



How to register

To shop on our site you’ll need to register. You can either register when prompted to do so (when checking out from the basket page) or click on the register link at the top of the homepage.



How to order

Purchasing on the Capital Hair & Beauty website is simple, quick and secure. Once registered, you’ll be taken through to the checkout page where you can confirm your billing and delivery addresses. You’ll then be directed to our payment service provider (WorldPay) where you’ll be requested to enter your credit or debit card details.



Store locator

To locate your nearest Capital Hair and Beauty store, click on the store locator link found at the top of the page. You’ll then be asked for your current location (either your postcode or town) and will be shown your nearest store(s). You can then click on these stores for opening times, contact details, directions and an interactive map.



Forgotten your password

Just click the 'forgot my password' link found beneath the login password field. You’ll be emailed a replacement password which you can then use to login.



Changing your password

If you need to change your password, click the 'my account' link found at the top of the homepage (when logged in) and then the change password link found within the left hand side menu. You’ll then be prompted to enter a new password.



My account

By clicking the 'my account' link found at the top of the homepage (when logged in) you’ll find an area where you can do the following:

  • Change your billing or and delivery addresses
  • Change your password
  • Use our quick order functionality
  • View and track your previous orders
  • View your favourite products


Previous orders

When logged in you can view and track your previous orders (does not include orders placed on our previous ‘old’ website). Click 'my account' at the top of the homepage and then select 'previous orders' from the left hand menu.



Finding products

Products can be found in two main ways. You can use our top level navigation drop down system to select the exact category you want to view (with one click). You can also use our search functionality to search for a product by name or by code (if you know it).



Product details

To view more details about a product, click on either the product name or picture from the product listing or search result pages.



Favourite products

When logged in, you can add products to your favourites list. To do this, click on the product you wish to add (so you are shown the page dedicated to that product) and click the 'add to favourites' link found below the 'add to basket' button. You can view or remove these products by clicking on my account (found at the top of the homepage) and then selecting favourites from the left hand menu.



Product sorting and filtering

Once you’ve clicked into a category you can sort the products by price, name, rating or popularity by clicking on the ‘sort by’ menu found near the top of the page. You can also filter your results by brand, type or price range. Please note: for search results you can sort in the same way however you can only filter by brand.



Add items to your basket

To add an item to your basket, click on the ‘add to basket’ button found either on the product listings, search results, product detail or ‘my favourites’ pages.



Viewing your basket

Each time you add a product to your basket you’ll be given the opportunity to view your basket or continue shopping. You can also very quickly view your (mini) basket by hovering the mouse cursor over the ‘basket’ button in the top right hand corner of the page. When you’ve added all your items, click on this basket button to view your detailed basket.



Quick order

When logged in, you can use our quick order functionality. To access this click on the quick order link found at the top of the homepage. You’ll be presented with a list of empty fields for you to enter the product code(s) into. When filled out, click on the ‘validate’ button, the website will find the products you’re after and will prompt you to set quantities before adding the products to your basket. You can add up to 20 different products to your basket at any one time.



Checking out

When you're ready to checkout, click the ‘checkout’ button on the basket page. This will take you to the address confirmation page before directing you to the secure payment pages.



Payment

We use WorldPay as our payment service provider. In order to ensure the security of the transaction you’ll be directed to WorldPay servers to complete your payment. We accept all Visa, Visa Electron, MasterCard and Maestro cards. We also use Verified by Visa and MasterCard SecureCode for extra security. If you would like to pay by BACS, simply email us at website@capitalhb.co.uk and we'll guide you through the ordering process. Please note: we must have cleared funds before goods are dispatched.



Order confirmation

Once payment has been accepted, you’ll be taken to an order confirmation page. This page will display all the details of the order you’ve just placed including your order reference number.



How to log out

If you’re using a public or shared computer it is strongly recommended you log out of the website. To log out of our website, click on the ‘logout’ button found in the top right hand corner of the page.

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