Frequently Asked Questions
Can I contact Capital by phone?
Can I have my order delivered to me tomorrow?
I've received my order and packing slip however there is no receipt in the box?
Please can you send me a catalogue of your products?
Are all prices on the website trade?
Can I order items that are 'Out of Stock'?
How do I register for a trade card to enable me to shop in-store?
Will I get Privilege Points when I shop online?
I didn’t receive a confirmation email of my order, has it still gone through?
I’ve moved since I last ordered and can't find how to change my address?
I’ve added a product on special offer to my basket for buy 1 get 1 free however it is only display one; shouldn't I be getting two for the price of one?
I’ve just placed ordered furniture/equipment as well as other products, will they all arrive together?
I'm trying to login but cannot remember my password. How can I find out my password?
I have a new email address, do I have to re-register?
Why are delivery costs higher to offshore UK destinations?
Q. Can I contact Capital by phone?
A. Yes, although we’re specifically set up to deal with enquiries quickly and efficiently via email. If you would prefer to phone us regarding your order the number for our distribution centre is 01444 242273. If you wish to contact one of our stores please use our store locator to find the details.
Q. Can I have my order delivered to me tomorrow?
A. Yes, as long as the items are in stock and tomorrow is a working day. We must also receive your order before 12pm and you will need to call us when your order is placed to confirm this is available. Our next working day delivery service is available to all parts of mainland England, Wales and Scotland (excluding highlands). Please note that we dispatch parcels on a 'next day' service however we are by no means guaranteeing next day delivery as this is delivered by a courier company on our behalf.
Q. I've received my order and packing slip however there is no receipt in the box?
A. To save on paper, all receipts are sent to the email address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us.
Q. Please can you send me a catalogue of your products?
A. We do not produce a catalogue of our products as they can be found and ordered on our website (online catalogue). This enables us to ensure all the information we have is correct and up-to-date.
Q. Are all prices on the website trade?
A. All prices on the website are trade, the only exception being selected TIGI lines. This is stated clearly on the appropriate product pages and you'll find here instructions on how to request TIGI trade prices. Whether you can or not is dictated by which area of the country you're ordering from.
Q. Can I order items that are 'Out of Stock'?
A. Yes you can, although please note that ordering items that are out of stock may delay your order. We can usually get these items in quickly from one of our branches however in rare cases these may take up to a week to arrive.
Q. How do I register for a trade card to enable me to shop in-store?
A. You’ll need to visit your local store with identification and proof you’re in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications.
Q. Will I get Privilege Points when I shop online?
A. No, unfortunately Privilege Points can only be issued and redeemed when shopping in-store.
Q. I didn’t receive a confirmation email of my order, has it still gone through?
A. There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. Please contact us if you are unsure as to whether your order has gone through.
Q. I’ve moved since I last ordered and can't find how to change my address?
A. You can change both your invoice and delivery address in the 'my account' area. Please note you need to be logged in to access this.
Q. I’ve added a product on special offer to my basket for buy 1 get 1 free however it is only displaying one; shouldn't I be getting two for the price of one?
A. Yes, please change the quantity to two and 50% discount will then be applied on these items.
Q. I’ve just ordered furniture/equipment as well as other products, will they all arrive together?
A. Generally not, furniture is normally delivered directly from the manufacturers or suppliers, the rest of the products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and 2 - 6 weeks for furniture items.
Q. I'm trying to login but cannot remember my password. How can I find out my password?
A. Click on the 'forgot my password' link found beneath the password field. Enter your email address and you’ll be emailed a new password. You can then log in using this and have the option to change your password to something more memorable in the my account area.
Q. I have a new email address, do I have to re-register?
A. No, please contact us (from the email address you registered with) and we'll change the email address we have on our system. You'll then be able to login using your new email address.
Q. Why are delivery costs higher to offshore UK destinations?
A. We use a courier service to deliver all of our parcels. Whilst this maintains a high level of service, unfortunately courier companies are not able to offer a flat rate for all UK destinations (unlike Royal Mail). Due to the types of products we sell we’re unable to send parcels via Royal Mail.
Can I have my order delivered to me tomorrow?
I've received my order and packing slip however there is no receipt in the box?
Please can you send me a catalogue of your products?
Are all prices on the website trade?
Can I order items that are 'Out of Stock'?
How do I register for a trade card to enable me to shop in-store?
Will I get Privilege Points when I shop online?
I didn’t receive a confirmation email of my order, has it still gone through?
I’ve moved since I last ordered and can't find how to change my address?
I’ve added a product on special offer to my basket for buy 1 get 1 free however it is only display one; shouldn't I be getting two for the price of one?
I’ve just placed ordered furniture/equipment as well as other products, will they all arrive together?
I'm trying to login but cannot remember my password. How can I find out my password?
I have a new email address, do I have to re-register?
Why are delivery costs higher to offshore UK destinations?
Q. Can I contact Capital by phone?
A. Yes, although we’re specifically set up to deal with enquiries quickly and efficiently via email. If you would prefer to phone us regarding your order the number for our distribution centre is 01444 242273. If you wish to contact one of our stores please use our store locator to find the details.
Q. Can I have my order delivered to me tomorrow?
A. Yes, as long as the items are in stock and tomorrow is a working day. We must also receive your order before 12pm and you will need to call us when your order is placed to confirm this is available. Our next working day delivery service is available to all parts of mainland England, Wales and Scotland (excluding highlands). Please note that we dispatch parcels on a 'next day' service however we are by no means guaranteeing next day delivery as this is delivered by a courier company on our behalf.
Q. I've received my order and packing slip however there is no receipt in the box?
A. To save on paper, all receipts are sent to the email address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us.
Q. Please can you send me a catalogue of your products?
A. We do not produce a catalogue of our products as they can be found and ordered on our website (online catalogue). This enables us to ensure all the information we have is correct and up-to-date.
Q. Are all prices on the website trade?
A. All prices on the website are trade, the only exception being selected TIGI lines. This is stated clearly on the appropriate product pages and you'll find here instructions on how to request TIGI trade prices. Whether you can or not is dictated by which area of the country you're ordering from.
Q. Can I order items that are 'Out of Stock'?
A. Yes you can, although please note that ordering items that are out of stock may delay your order. We can usually get these items in quickly from one of our branches however in rare cases these may take up to a week to arrive.
Q. How do I register for a trade card to enable me to shop in-store?
A. You’ll need to visit your local store with identification and proof you’re in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications.
Q. Will I get Privilege Points when I shop online?
A. No, unfortunately Privilege Points can only be issued and redeemed when shopping in-store.
Q. I didn’t receive a confirmation email of my order, has it still gone through?
A. There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. Please contact us if you are unsure as to whether your order has gone through.
Q. I’ve moved since I last ordered and can't find how to change my address?
A. You can change both your invoice and delivery address in the 'my account' area. Please note you need to be logged in to access this.
Q. I’ve added a product on special offer to my basket for buy 1 get 1 free however it is only displaying one; shouldn't I be getting two for the price of one?
A. Yes, please change the quantity to two and 50% discount will then be applied on these items.
Q. I’ve just ordered furniture/equipment as well as other products, will they all arrive together?
A. Generally not, furniture is normally delivered directly from the manufacturers or suppliers, the rest of the products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and 2 - 6 weeks for furniture items.
Q. I'm trying to login but cannot remember my password. How can I find out my password?
A. Click on the 'forgot my password' link found beneath the password field. Enter your email address and you’ll be emailed a new password. You can then log in using this and have the option to change your password to something more memorable in the my account area.
Q. I have a new email address, do I have to re-register?
A. No, please contact us (from the email address you registered with) and we'll change the email address we have on our system. You'll then be able to login using your new email address.
Q. Why are delivery costs higher to offshore UK destinations?
A. We use a courier service to deliver all of our parcels. Whilst this maintains a high level of service, unfortunately courier companies are not able to offer a flat rate for all UK destinations (unlike Royal Mail). Due to the types of products we sell we’re unable to send parcels via Royal Mail.
